Policies & FAQ's
DUE TO COVID-19, AMENDMENTS HAVE BEEN MADE AND POSTING DAYS HAVE BEEN REDUCED FOR ONLINE ORDERS.
Where can I place my online order?
You can shop directly from this website, click the Catalog tab up on the first page which will take you to the online store Collections. You add items to your cart & proceed to the checkout where you make payment. Alternatively, you can also private message us through the Facebook page, email or send a Contact Us form from the website.
PLEASE NOTE : If you have a discount code or a voucher code, only ONE can be used per order. All of our offers or discounts are not valid with any other promotions. The website will only allow ONE code per order. No exceptions.
Do you have a physical store for me to shop at?
We certainly do. You can visit us in store every week-end at the Corner of 2nd & 6th Avenue in the Big Shed of Carrara Markets on the Gold Coast! There is lots of on-site parking & public transport is also available. Hours are from 7.30am until 2.30pm (sometimes a little later if it's busy).
Week day appointments can be arranged, just contact me.
Do you only accept cash in store?
No, eftpos is available. There are atm’s situated around the markets also.
What if I don’t want the order posted & will collect from your retail shop?
That’s fine. It’s a great idea to order online to ensure you get the items before they sell out! At checkout you can choose the option to pick up in store, that way no postage will be charged & you can pick up your order whenever suits you during our opening hours of 7.30am to 2.30pm every week-end.
What do I do if I am unsure of the correct sizing or have questions that haven’t been answered by reading the item’s description?
If a supplier has provided a size chart it will be in the items picture gallery. Some suppliers provide an individual size chart for every item, some provide one size chart to cover all their items. Some items I will measure myself & will also put that information in saying it is measured from the exact item. Still not sure? I am happy to measure/check for you so just shoot me a message! Please be aware the shop is only open on the week-ends so I don’t have the stock on hand during the week. It may take me 48 hours to take a trip into the shop & measure/check the item.
Who do you ship with and how long will it take you to send my order?
AMENDED DUE TO COVID : Posting days are now Monday, Wednesday & Friday.
All orders are sent with Australia Post. Orders sent in the Aust Post satchels will have tracking numbers sent to you once the order is posted. Items that can be sent as large letters will not have tracking, but every order gets notified of when it’s been sent.
Your order will be sent within 2 business days (that's Mon to Fri). If placed before lunch time on a week day it may be sent the same day. Unless I am taking time off (which is always stated on Facebook & the website header) I do post every week day.
When you have received your tracking number, you can follow it here:
Can I order if I am from overseas?
Of course you can! There is flat rate postage for New Zealand customers already set up. Unfortunately the website does not calculate International Postage for the rest of the world at this time, so just send a message with your order & postage options can be quoted. If you then wish to proceed, you can be invoiced directly through Paypal.
International customers will be invoiced through Paypal in AUD only. No other forms of payment will be accepted.
What if my parcel doesn’t arrive?
Once we’ve sent your parcel it’s in the hands of Australia Post & we cannot be held responsible for lost or undelivered parcels. Of course, we will endeavor to help find your parcel & follow up with Australia Post. To date we’ve only had ONE missing parcel! Still unsure? There is an option for Signature on Delivery at checkout for a cost of $2.95. Or please read the Australia Post website as there are other options, like 24/7 Parcel Lockers if you won't be home. And it's FREE!
What is your Returns policy?
Please send an email in the first instance to : firstname.lastname@example.org with all the purchase details & why you would like an exchange. You can also send a Facebook PM.
We will offer an exchange if we have a different size in stock. The item must be returned to us within 14 days of the purchase, with tags still attached & in an unworn, brand new condition. ALL postage costs associated with the Exchange will be at the buyers expense. (We recommend you include a self-addressed Australia Post satchel with the return of the item to have the replacement sent back to you. Please ensure you use the correct satchel size for weight, if unsure please ask. If a self addressed satchel is not sent with the returned item, you will be invoiced $9.95 postage through Paypal for the return postage costs.) If there is not a replacement size in stock, you can choose something else in stock to the same value, or a store credit will be issued & it will be valid for 6 months.
If the returned item is not in an acceptable re-sale condition (as described above), we reserve the right to reject items in this condition & will advise you on the reasons why. PLEASE be careful when trying on our items to ensure there is no makeup residue, thread pulls, pet hairs, smoke smell or stains.
Sorry No Returns on Sale, Clearance, Auction or Pre-ordered items.
If any item is found to be faulty, please email pics clearly showing the fault & your purchase details. We will be in contact with the supplier for their options & advise you accordingly.
All returns must be sent to : Po Box 45, Varsity Lakes QLD 4227.
We do not refund for change of mind. If an order is cancelled for any reason (approved at our discretion) a re-stocking fee of 15% will be charged.
Where else can I keep up to date with new stock, events & promotions?
The best way to keep up to date is through the Facebook page, everything we do is on there! http://www.facebook.com/lovetodeathaustralia
Do you offer Layby? Or hold items?
As I am only a small business, I do not order large quantities of stock. Most times it's only one full set of each item. This is so I can have new stock coming in at regular intervals. I also do not have the room to store parcels. Or patience to follow up non payers......lol
Online : I will hold an item for 48 hours only. Please send me a request via email or Facebook PM.
In Store : I will hold an item for 1 hour only. If you do not return in an hour, the stock will go back on the floor.
Layby is something I may be offering soon. Message me for any queries.
Is the website up to date with in stock items & sizes all the time?
Unfortunately not 100% all the time. As I sell online (Website, Facebook, Instagram etc) as well as in a physical store, sometimes (usually on the week-ends when the shop is open and I get super busy) there can be a delay in updating the website during busy times in the shop or if I don't have internet service. I try to update as soon as I can if any items or sizes sell out. If for any reason an item you have ordered is unavailable, I will be in contact with your options asap. Generally another size, another style or a full refund. (This has only happened 2 times to date!)
Will my item be brand new in original packaging? What are orders packaged like?
All items sold are brand new with tags attached IF they were supplied with them. Some suppliers do not have any brand tags attached. As I also have a retail outlet, not all items will be in the original packaging. Most stock will have been unpacked & displayed in store, and there's a good chance your item may have been tried on in store. Online ordered items could be re-packaged back into their original bags, or possibly in another brands packaging, as I do recycle these bags & do not just throw them out. So please do not be alarmed if your items packaging shows a different size or brand than what you ordered, it's just been re-packaged.